does it usually take?
If the hair needs to be cut, we ask that you allow four
hours so that we can wash, dry and cut the hair. If the hair
is matted it may take more time. If there is no scissoring,
it generally takes less time. If you need your dog groomed
“in and out”, we may suggest you come at a specific
time--usually the first thing in the morning. There may be
an additional charge for this service. If you like we can
call you as the groomer is finishing --that way you can come
right away to pick up.
Do you bathe the dog first?
In order to get an even hair cut, the hair needs to be
clean so we always bathe the dog as part of grooming.
Depending on your dog’s breed and style, the groomer may do
a “rough cut”. After the rough cut, the dog is washed, dried
and then the haircut is completed. In other cases, we
may wash and dry the dog completely before starting the
haircut. After the
dog is washed and rinsed, we may use a conditioner as well.
Can you groom my dog to the breed standard?
Yes, our groomers are familiar with the most of the breed
standards and are very experienced with the more popular
breeds. Many clients do not groom to the breed
standard because the level of maintenance required. If you
want to get your dog groomed to the breed standard, it is
helpful to review with the groomer the breed page in the
“All Breed Dog Grooming Guide” and/or bring pictures. Each
dog is different and each person‘s needs vary, so a
consultation can help you know your options and decide
Do you do "hand stripping" ?
Yes, If you have a terrier (Border Terrier, Wire Fox
Terrier, Jack Russel Terrier, Airdale, Schnauzer, etc.)
your breeder may recommend that you "hand strip" the coat.
This involves plucking the hair by hand or more commonly
using a stripping tool rather than the clipper to reduce the
length of the hair. This results in a coarser texture. It
costs more money and takes more time, and the dog will need
to come every four weeks for ongoing maintenance.
My dog's hair is knotted. Do I need to cut the hair
If the hair is allowed to knot or develop "matts", this is
unhealthy for the dog's skin. Knotting gets worse if the
coat gets wet. Before washing the dog, it is necessary to
brush out all the knots. If the hair is matted, it may be
possible to "dematt" the coat. Unfortunately, this can be
painful. In some cases, dematting may cause or reveal skin
irritation. If your dog is matted, we will advise you
what can be done. If the hair can be dematted without
causing pain to the dog, it may be possible to save the
coat. If the hair can be demmated, there will be an
additional charge of $15 per half hour. Otherwise, we may
recommend cutting the hair short, which means applying the
clipper behind the matts. If the hair is matted, we
recommend meeting with one of our groomers beforehand so that
we can discuss your options.
Do I get the same groomer each time?
Some clients prefer to keep the same groomer. If your dog is
nervous and/or you have very specific requests, we find that
coming back to the same groomer works best because it
fosters a relationship between the client, groomer and dog.
Can I stay with my dog and watch?
your dog can see you, this usually leads to the dog trying
to be with you and can result in a dangerous condition. The
groomer is working with sharp tools and looks to avoid
additional stress and excitement. If you want to watch, take
a peek from a distance but if you need to watch the entire
time, you should consider home grooming.
Can I bring in a picture?
Sure. The groomer will discuss your options and try to
achieve the same result.
Do you cut the nails?
Yes, We are able to cut the nails on most dogs. With some
dogs, it needs to be done at the veterinarian. Long nails
can lead to several issues including joint problems, broken
or split nails. With nail cutting, there is always some risk
of bleeding. Inside the nail is a blood vessel which grows
with the nail. If the nail is allowed to grow long, then
cutting the nail even slightly may result in bleeding. If
the nails are black, the risk of bleeding increases. If the
nail bleeds, we apply styptic powder to the nail. Regular
nail trimming can prevent this.
What are anal glands?
The real answer is “something you don’t want to deal with at
home!” They are the scent sacs right under a dog’s tail.
Some dogs empty them naturally, some do not. Your groomer
can check if they need to be emptied (expressed).
How is my dog dried?
Usually with a combination of four different methods.
While in the tub we may towel dry the dog and/or use a
high-velocity dryer that blows off the majority of water.
Then we use a dryer that the dog can sit or lay in and
circulates warm air all around them. The groomer may finish
up with a stand dryer while your dog is on the grooming
table. During all of these drying phases your dog is being
supervised. All of these drying method are considered safe
and have been in use for many years by grooming salons,
veterinarians and kennels.